Official Injury Claim ‘Guide to Making a Claim'
This Guide is designed to support claimants when making a personal injury claim using Official Injury Claim. It is aimed at unrepresented claimants, though it may also be a useful reference for claims professionals and advice providers.
Claimants should familiarise themselves with the Guide to Part 26, as it explains the changes to the small claims track limit and what the exceptions are.
Guide to Practice Direction 27B
The Guide to Practice Direction 27B explains the process of moving from the online service to court and sets out what the claimant must do in each instance, as well as detailing the documents needed to support the claim.
A list of claims status definitions to aid professional users when tracking the progress of a claim.
This policy explains how the Client Secret Rotation works and how you can find this within your 'manage organisation' tab within the portal.
This guide outlines how organisation users (including Professional users, Compensators, and Claims management companies) can raise a bulk transfer request with the Official Injury Claim Portal Support Centre (PSC).
According to the PAP, with regard to a claim for compensation for personal injuries following a road traffic accident, court proceedings must be issued within a 3 year time period (also known as the limitation time period). This document outlines new functionality (updated September 2024) for claims that have reached this stage.
This guide outlines how a Compensator or a TPA can transfer a claim to a different Compensator within the portal before a liability decision has been made on the claim.
This guide demonstrates how an Organisation Administrator can use the portal to manage offices, users and claims.
This guide explains how Compensators and Third Party Administrators can link their accounts and transfer claims within the portal.