Data

The MoJ and MIB are committed to transparency and to publishing regular performance data and statistics related to how the service is operating, which can then be used by both industry professionals and third sector advice providers to assess the impact on their services.

Information relating to claims registered on the Official Injury Claim service and its overall performance is being published. This includes data on:

• Overall claims volumes
• Types of representation
• Types of claims
• Exceptional injuries and circumstances
• Service exits
• Enquiries to the customer contact centre
• System operation

Data considered to be sensitive and/or personal will not be published as per data protection legislation.

Data will be published quarterly, and we will signpost this to stakeholders.

Official Injury Claim does not share any personal data with the Ministry of Justice. Official Injury Claim shares operational data with the Ministry of Justice to provide a clear understanding of how the service is operating and of any emerging behavioural trends. 

We understand the importance of ensuring all data, including any personal information, is appropriately processed and protected.

As stipulated on the 'About your data' page, the collection, use and security of personal information is taken very seriously with a commitment to the highest standards of trust and transparency. Importantly:

• Official Injury Claim works on behalf of the Ministry of Justice
• Personal data will never be sold
• Details are kept safe with security features built into every step of the process in line with General Data Protection Regulations (GDPR)
• Claim details will only be seen by those who have a genuine need and for whom the claimant has given permission.