Resources

On this page you’ll find useful resources to help make your personal injury claim. Supporting information is also provided throughout the online claims process and our Contact Support Centre is available from 9am-5pm Monday to Friday on 0800 118 1631.

Resources to help you during your claim:

Help Hub - Our Help Hub provides useful resources to assist with each stage of the claim process. These include hints and tips, support guides, FAQs, sample forms and useful links.

5 steps to using the online Official Injury Claim Service - A guide published by the Ministry of Justice which tells you everything you need to know to start your claim. 

5 steps to using the online Official Injury Claim Service (Welsh) - A guide published by the Ministry of Justice which tells you everything you need to know to start your claim, translated to Welsh. 

Guide to making a claim - An in-depth reference guide available in English and Welsh, explaining all the legal terms and procedures you may come across when making a claim if you need further help.

Guide to changes to the Small Claims Limit for Injury Claims (Referring to Part 26 of the Civil Procedure Rules) - Explains changes to the small claims track limit and what the exceptions are.

Guide to Practice Direction 27B - Contains information you may need should you choose to contest a claim in court outside Official Injury Claim.

Background information:

Welcome to Official Injury Claim – a short animation introducing the service

Factsheet: About Official Injury Claim – a short document explaining the Official Injury Claim service

Factsheet: Designed with Inclusion in Mind – a short summary of the steps taken to make Official Injury Claim easy to use for everyone

Useful links

Ministry of Justice Whiplash Reform Programme: Information and FAQ