Service Data April 2025
Our quarterly service data publication is now available to download here, and covers the last three months of operation of the Official Injury Claim service. The data and statistics presented in this publication reflect data captured by the service during the period of 1 January - 31 March 2025.
In recent months, we have additionally included commentary and data reporting on claim lifecycle, dormancy and the top 5 reasons for calls being made into the Portal Support Centre. We hope this information is useful and will continue to report on these areas going forward.
Figures in this publication includes information about:
Claims Volume
Representation
Types of Claim
Settlements
Exceptional Injuries & Circumstances
Claims Exiting The Portal
Liability
Lifecycle
Dormancy
Portal Support Centre
System Operation
This data has been published on the Official Injury Claim website, and it is intended that data will continue to be issued on a quarterly basis.