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New launch date set for Official Injury Claim service

11 Jan 2021

The Ministry of Justice (MOJ) have announced a revised implementation date of May 2021 for their Whiplash Reforms and the launch of the Official Injury Claim service. 

We have published the following response from Dominic Clayden, CEO of MIB: 

“Following the Ministry of Justice’s (MoJ) announcement today that the proposed go-live date for the launch of the Whiplash Reforms is now May, we can confirm that the build of Official Injury Claim service remains on track. ​

“This is based on the current assumed scope agreed with the MoJ. ​ MIB will complete the last stages of the build in conjunction with MoJ when the Civil Procedure Rule Committee has agreed the new Rules and new Pre-action Protocol for the new service. ​

“MIB continues to work closely with MoJ on the run-up to its public launch campaign to help businesses prepare for the launch of the service. We will provide a further update as soon as we can.”

The MoJ Written Ministerial Statement from the Lord Chancellor and Secretary of State for Justice, Robert Buckland reads as follows:

"The Government remains firmly committed to the implementation of the necessary and proportionate measures set out in Part 1 of the Civil Liability Act 2018 and the associated increase to the small claims track limit for road traffic accident related personal injury claims.

"In my Written Ministerial Statement of 21 April 2020, I spoke of the effect and impact that the Covid-19 pandemic has had on the medical, legal and insurance sectors and the action that Government was taking to ease the difficulties caused by the outbreak. This included delaying the implementation of the Whiplash Reform Programme to April 2021 in order to enable key sectors of this country’s business to focus on delivering their response to Covid-19. This pause also allowed the Government to focus resource on the priority delivery of key justice services during the pandemic.

"Despite the challenges the pandemic has presented, MoJ continues to work with the Civil Procedure Rules Committee to finalise the supporting rules and pre-action protocol. In addition, MoJ’s delivery partner the Motor Insurers’ Bureau continues to make excellent progress on the build of the Official Injury Claim Service.

"I do however acknowledge the challenges experienced by all this year in the face of the pandemic. I said at the time of my April statement that the Government will continue to monitor developments in relation to the current pandemic and will, if necessary, make further announcements in regard to the implementation of these important reforms. So we have listened carefully to the concerns raised by stakeholders, in particular the need for as much notice as possible to take the necessary steps in anticipation of these reforms and to prepare their businesses for the changes to how small road traffic personal injury claims are managed. We understand the importance of industry preparedness and, after consideration, it is for that reason we have decided to allow an additional short period of time to further accommodate this. As such, we will implement the Whiplash Reform Programme in May 2021.

"This is a sensible and pragmatic approach to take in order to achieve successful and effective implementation of the Whiplash Reform Programme. Delivering these reforms remains a key Government priority and we will continue to work with stakeholders to ensure that all are sufficiently prepared for the new measures upon implementation."

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