You are able to submit a claim for personal injury, vehicle damage, excess, medication/prescriptions, travel costs, treatment charges you have paid yourself, loss of earnings, out of pocket expenses and hire charges for a vehicle you have paid for yourself (you will not be able to claim for credit hire or credit repairs). You may be required to provide receipts.

You will be able to claim for any losses or request an advance payment after the compensator has accepted liability for your claim.

You will be able to claim for all personal injury up to the value of £5,000.

Yes, you will be able to add further information at a later date. However please note that you will not be able to add or amend the claim form itself but rather further information can be uploaded via the document upload section or through the message service to the compensator.

You will receive an email confirming that your claim has been submitted. If you have not please log into your account and the green box on the landing page will confirm if your claim has been passed to a compensator. If this has not happened it is likely that we have not received your claim and you will need to submit this to us again.

If an insurer is not found your claim will be routed to the MIB to be considered under the Uninsured Drivers Agreement.

To ensure that we are accepting a claim from the correct party and to keep your data secure.

To identify who you are and to ensure we are talking to the right perso

You can find your National Insurance Number on your payslip, P60, tax return or letters about tax, pensions and benefits etc. If you do not have a national insurance number you can apply for one via https://www.gov.uk/apply-national-insurance-number or if you have lost your national insurance number you can request a new one via https://www.gov.uk/lost-national-insurance-number.

CUE is a central database of motor, home and personal injury/industrial illness incidents reported to insurance companies which may or may not have given rise to a claim. Information held on CUE is a powerful weapon in the fight against fraud. If you have any queries or concerns regarding information on CUE please contact the CUE team (dataprotection@mib.org.uk)

If a compensator has not responded, then you would need to contact them directly, their number can be found on the system.

You will be provided with a notification via your preferred method of contact asking you to log in to your account. Within the green box you will be able to view the compensators decision.

The medical examination and report costs will be covered by the compensator. This includes if liability is found against you, if the claim settles on partial liability and if you withdraw your claim.

You will need to attend a medical examination so your injuries can be assessed and examined. The compensator will then use the information provided in the report to form the basis of your offer.

You will not be able to ask your GP or provide your own medical report as the report will need to be provided by an independent medical expert.

Yes, you can upload this information on to the system. You will also be required to see a medical expert for a further examination.

This is dependant on a case by case basis, the independent medical expert may need your GP records to make an accurate assessment of your injuries.

During a typical medical examination a medical expert will access your injuries, they may ask you to carry out stretches or other exercises and will speak to you regarding your accident.

Yes, you will be able to choose a medical expert of your choice from the list provided.

If you can't make a medical appointment you will need to contact the medical agency or DME directly.

Yes you will be able to set your medical preference from another address. For example your work address.

You will receive your appointment details by either telephone, email or in writing.

You will be able to contact your medical agency via the details they have provided (this will be dependant on what you have selected).

The compensator will arrange further medical examinations.

You can only obtain additional medical reports if it has been recommended by the initial medical expert.

You can only obtain additional medical reports if it has been recommended by the initial medical expert.

You will need to seek independent advice or speak to the compensator.

You will need to bring two forms of ID with you. For example a current signed passport, original birth certificate, current UK or EEA photocard driving licence, Photographic registration cards for self-employed individuals in the construction industry -CIS4 etc.

A prognosis is the length of time a medical expert feels your injuries are likely to last.

A prognosis is the length of time a medical expert feels your injuries are likely to last, you can await this this length of time or accept the offer which has been made to you by the compensator to settle your claim before this time has elapsed.

If you have a complaint regarding you’re the compensator please contact them directly. If you are unhappy with the service we have provided then please contact us on (insert email/telephone number). We will do our best to resolve any of your concerns.

Yes, you will receive updates via your chosen method of contact.

Yes, please contact us on (insert contact details) and let us know if you require us to communicate with you in a different language.

You cannot delete a claim from the system. However, if you no longer wish to continue with your claim then you can withdraw your claim process.

No, the service is free to use.

You can request for your details to be removed by contacting MIB.  Each request will be considered on a case by case basis, and you will receive a response from MIB either confirming that your details have been removed, or with an explanation as to why MIB are unable to remove the requested details in line with data protection law.  In some instances MIB may also need to contact you to request further information to enable the request to be fully considered.

The MoJ has instructed MIB to manage the delivery of the Whiplash service. The Motor Insurers’ Bureau provide several different services to the public, Insurance Industry and other organisations. As such, we hold and process various sets of data which can be requested by an individual under GDPR where it relates to them.

Yes, we ensure your details are secure and kept in accordance with relevant legislation. [The Service] will not sell your information on or cold call you asking you to make a claim.

Once the claim form has been submitted accident details can not be amended. You will need to resubmit your claim form with the correct information. You will however be able to update personal

Yes, you can contact the compensator directly, contact details will be available on the system once the claim has been submitted.